What makes viscose from bamboo different from cotton? Cotton can trap heat and moisture against your skin. Viscose from bamboo is breathable by structure, wicks moisture away, and has a cool-to-the-touch feel that stays comfortable year-round. It also tends to get softer with washing rather than stiffening up.
Will the sheets pill or the comforter lump? The bedding and bath line is warrantied against pilling, abnormal rips and tears, and workmanship defects for 10 years; apparel and accessories have a limited lifetime warranty against manufacturing defects. The comforter and pillow fill is designed not to divide or shift the way down feathers can. Normal wear and improper care aren’t covered, but construction issues are.
How do I wash the bamboo fabric? Cool or warm water, gentle cycle, mild liquid detergent without bleach or fabric softener. Hot water can weaken the fibers over time. Wash before first use to activate the softness.
What’s the return window? Bedding: 100 nights from delivery, new or used. Non-bedding: 30 days from delivery. Last Chance items are final sale. U.S. returns use a prepaid label; refunds on U.S., Canada, U.K., and Australia orders carry a processing fee of 3% or $11.99, whichever is greater. Exchanges in the U.S. have no processing fee.
Do you ship internationally? Yes. International shipping costs and delivery times vary by destination. Duties and import fees are the customer’s responsibility. International orders above the threshold shown at checkout may qualify for free expedited shipping.
How do I contact someone? Use the contact method listed on the site—live chat during business hours is usually the fastest way to get a real person. Have your order number ready if your question is about a specific purchase.